Cancellation Policy Standard Tenancy

1. Unless you have already moved into the Studio, you may cancel your booking by writing or sending an e-mail to us at info@ravenscourthouse.com:

 a. at any time during the 14 days immediately following you signing the Tenancy Agreement (the ‘14 Day Cooling-Off Period’). If you cancel the booking during this 14 Day Cooling-Off Period, we will return your Security Deposit to you. However, this cancellation only applies if you have not yet collected your keys/moved into the Studio. If you have collected your keys/moved into the Studio, you cannot terminate the Tenancy Agreement under this provision; or

b. at any time after the 14 Day Cooling-Off Period and before 31st July 2026. If you do that, we will agree to the surrender of your Tenancy Agreement (i.e. the cancellation) but will charge you for our reasonable costs of such surrender, being our reasonable costs associated with the surrender which will be at least £250 + VAT (if applicable). If such circumstances apply, you agree that we will deduct this from your Security Deposit.

2. The following applies to any request of cancellation between 31 July 2026 until the day before the start date of your Tenancy Agreement (unless you are still within the 14 Day Cooling-Off Period) and provided you have not collected the keys/moved into the Studio:

a. if you wish to cancel your booking, your Tenancy Agreement will continue until a replacement tenant is found for your Studio. This means that you will have to pay all amounts that become due under your Tenancy Agreement until a replacement tenant starts to rent your Studio. In addition to the Rent payable whilst the Tenancy Agreement remains in place, we will retain your Security Deposit.

b. if a replacement Tenant is found for your Studio, we will accept a termination of the Tenancy Agreement from the start date of the replacement Tenant’s new Tenancy Agreement

c. If no replacement Tenant is found for your Studio, we will retain your Security Deposit and all amounts (such as the Rent) due under your Tenancy Agreement will need to be paid by you; or

3. No Visa No Pay (applicable to all students – undergraduate or postgraduate prior to the 1st of September 2026):

a. If you are a prospective student from outside the UK and your visa application to come and study in the UK gets rejected, you may be eligible to be released from the Tenancy Agreement.

b. To apply to be released from the Tenancy Agreement in the circumstances referred to above, you will need to supply us with:

i. A written cancellation request from yourself; and

ii. Proof of visa rejection (e.g. letter of rejection from the UK Government).

c. The documents set out above in 3b must be received by us within 7 calendar days from the date your visa rejection has been received by you.

d. Please note that this policy does not include situations where your visa has been granted and subsequently withdrawn.

4. General termination grounds

a. You are entitled to end this Tenancy Agreement if you have withdrawn from, or been excluded from, or refused admission to your educational institution, or if you have been absent from your course for more than 60 days due to illness and you have agreed with your educational institution to suspend your studies. In such circumstances, you must:

i. give at least 4 weeks’ written notice (the ‘Notice’) to the Landlord or Manager by emailing info@ravenscourthouse.com of your intention to end this Tenancy Agreement;

ii. state your intended date of departure from the Studio in the Notice;

iii. provide with the Notice evidence which is reasonably satisfactory to the Landlord or Manager of your non-student status or your suspension from your studies due to illness (such as a confirming letter from the educational institution); and

iv. move out of the Studio on or before the departure date stated in the Notice.

b. If you provide the Landlord or Manager with the Notice the Landlord will notify you as soon as the Landlord or Manager becomes aware of any defect in the Notice or evidence provided with it and give you a reasonable opportunity to correct it.

c. The Landlord or Manager is permitted to market the Studio once the determination of this Tenancy Agreement has been accepted.